Providing a 99.99% reliable broadband connection is written into our industry-leading Service Level Agreement (SLA) for every customer. Towerstream delivers large reliable broadband pipes with low latency and high quality at a low cost.
We build a gigabit mesh Ethernet Backbone 800 feet above the city that does not rely on the phone company. When you get Towerstream reliable broadband service, you connect to this very reliable and redundant backbone infrastructure. Towerstream owns and operates its entire fixed wireless reliable broadband network. Our network is not reliant upon the local exchange carriers. Towerstream delivers high quality reliable broadband to our customers subscribing to each of our services:
Towerstream supports and monitors its reliable broadband service up to the Customer Demarcation point 24-hours per day providing excellent reliable broadband, guaranteed. Towerstream Technical Support is available toll-free 24-hours per day. A Customer Ticket is opened when Towerstream monitors a customer service issue or a customer reports trouble to Towerstream Tech Support.
“Despite trying three carriers, and going through countless troubleshoots, no company could guarantee us the speed and quality connection we needed…Finally, I found Towerstream, and within days they had installed a symmetrical connection that gave us the upstream we needed. Our customers were thrilled. It’s the best decision we’ve made at HonduTV.” —Jose Romero, President, HonduTV
“We have not had any issues in recent years, even throughout Hurricane Sandy. But, if needed, Towerstream’s Technical Support Team is excellent. You will always be talking to a real person, and supported by a real technician, one who can assist in troubleshooting right over the phone.” –James Lee, World Journal