View Answer 
Q: What areas do you service?
A:
We currently provide service in
Boston,
New York,
Providence,
Newport,
Chicago,
Miami,
Los Angeles,
San Francisco,
Seattle,
Philadelphia,
Dallas/Ft Worth, and
NashvilleView Answer Q: Do you plan to add additional service areas?
A:
Yes. If your location is not currently serviceable, please send us an email so we can let you know when Towerstream is available in your area.
View Answer Q: Can I add additional bandwidth to a TowerStream connection?
A:
TowerStream is scalable bandwidth – you can easily upgrade your connection with us by a phone call; we can usually “turn you up” in a matter of minutes. For example, if you have a 1.5 connection with us, you can turn it up to 3.0 very easily.
View Answer Q: Is a TowerStream connection secure?
A:
Yes. A Towerstream connection is by its design incredibly secure.
View Answer Q: Is TowerStream affected by weather?
A:
No. Because of the frequencies we use, it would take hail larger than a golf ball to interfere with our signal.
View Answer Q: What frequencies do you use?
A:
Depending on the area, we use the 5.8, 5.4 and 3.5 GHz spectrum.
View Answer Q: Will a TowerStream link interfere with other wireless signals?
A:
No. Each customer is tuned to a specific wireless frequency, which does not interfere with cell phones, wireless networks, radio signals, etc.
View Answer Q: Is TowerStream satellite?
A:
No. We have points of presence on tall buildings and antennae in our service areas that broadcast using a military-grade radio signal to our customers.
View Answer Q: How quickly can you install my service?
A:
For links between .512 and 3.0Mbps, we usually install in 3-5 business days –in some cases as early as the same day! If you are interested in higher bandwidth, please contact us for an installation estimate.
View Answer Q: Are there any loop charges or taxes?
A:
No – that’s one of the great benefits of a TowerStream connection! Because we are not beholden to the phone company, we are able to save you money on local loop charges and taxes.
View Answer Q: Do you charge extra for static IP Addresses?
A:
Towerstream does not charge for IP Addresses.
View Answer Q: Will you connect two or more of my locations with private, point-to-point connections?
A:
While this is not generally what we do, we have been able to provide several customers with VPN solutions that solve the same problem with some additional benefits. Please contact our sales department for more information.
View Answer Q: How much bandwidth can you provide?
A:
We can provide anything from a fractional T1 (.512Mbps) to 1Gbps (1000Mbps).
View Answer Q: Is customer service available 24/7/365?
A:
Absolutely. Our customer service team is based in Middletown, RI, and is always available to help you and monitor your connection.
View Answer Q: Does TowerStream require a service contract?
A:
Yes. We have 12 and 24 month options.
View Answer Q: Does TowerStream do short-term service contracts?
A:
We have worked with many companies to provide bandwidth on a short-term basis. Please contact our sales team for pricing and details.
View Answer Q: Can you provide usage reports?
A:
Yes. Our customer service team can easily provide you usage reports upon request.
View Answer Q: Can I move my connection? Is TowerStream a mobile solution?
A:
We are a fixed wireless provider, and not a mobile solution.
View Answer Q: Is TowerStream a residential ISP?
A:
TowerStream is a business internet provider. Our smallest connection is $256 a month; if you need business-class service at your residence, please contact our sales team.
View Answer Q: Why am I being asked for my Landlord information?
A:
In order to gain access to the roof, Towerstream needs permission from the landlord.
